How can we help?
Last updated: 5 October 2026
Quick answers below. Still stuck? Email support@catioapps.com and we'll get back to you.
Using Louddy
How does talking with Lou work?
Open Louddy and Lou starts the conversation in the language you're learning. Hold the talk button while you speak and let go when you're done. Lou answers out loud and corrects your mistakes as you go. Pressing the button while Lou is talking interrupts Lou. Your voice is only sent while you hold the button.
What are moods?
Moods change Lou's personality (Normal, Strict, Savage, Grandma, Pirate and more), never whether Lou teaches. Pick one from the mood picker. Savage and Boss ask you to confirm first. No Filter is for adults only (18+): Lou swears at your mistakes, and you have to confirm your age to turn it on. See all moods.
Which languages can I learn?
52 languages, with separate options for Spain and Latin American Spanish, and for Portugal and Brazilian Portuguese. Change the language you learn or your native language in My progress & settings, and your topic from the menu, at any time.
Can I see what Lou says?
Yes. Turn on "Show transcript" in My progress & settings.
Why can't I talk to Lou any more today?
Conversations have daily and per-plan limits because each minute costs us real money: on the free trial up to 10 minutes a day (20 minutes in total), on paid plans up to 20 minutes a day plus a weekly or monthly allowance. Lessons, words and quizzes are always available. Details are in the Terms.
Subscription and billing
How do I restore my purchase on a new phone?
Open Louddy, go to My progress & settings → Restore purchases (also on the paywall), signed in to the same Apple ID or Google account you subscribed with.
How do I cancel?
Deleting the app doesn't cancel your subscription. Cancel where you bought it:
- iPhone / iPad: Settings → your name → Subscriptions → Louddy, or open your Apple subscriptions. Apple's help.
- Android: Google Play → Profile → Payments & subscriptions → Subscriptions → Louddy, or open your Google Play subscriptions. Google's help.
- Bought on this website: use the manage-subscription link in your receipt email, or email us.
In the app, My progress & settings → Manage subscription takes you to the right store page.
Can I get a refund?
App Store and Google Play refunds are handled by Apple and Google: request an Apple refund or see Google Play refunds. For web purchases, email us.
Your data
How do I delete my data?
Delete Lou's memory in My progress & settings → "Delete Lou's memory", and erase your data on our servers with "Delete my data" on the same screen. Uninstalling removes everything stored on your phone. More in Delete your data.
More: Privacy policy · Terms of use
Troubleshooting
Lou can't hear me
- Allow the microphone: iPhone Settings → Louddy → Microphone; Android Settings → Apps → Louddy → Permissions → Microphone.
- Keep holding the button until you've finished your sentence, then let go.
- Close other apps that may be using the mic (calls, voice recorders) and disconnect Bluetooth headsets if they misbehave.
I can't hear Lou
- Turn up the media volume and check your phone isn't in silent mode (iPhone) or routing audio to a disconnected Bluetooth device.
- Start a new conversation from the menu.
The conversation keeps dropping or is slow
- Lou needs a steady internet connection. Try Wi-Fi or a stronger signal, and turn off VPNs or data savers.
- Update Louddy to the latest version, then restart the app.
My subscription isn't recognised
Tap Restore purchases with the same store account. If it still doesn't work, email us your store receipt (without card details).
Contact us
Email support@catioapps.com. Tell us your phone model, app version and what happened, and paste your support ID (My progress & settings → "Copy support ID") so we can find your subscription and usage. To report a bad or offensive response from Lou, use "Report Lou's reply" in the app or email us with the mood, language and roughly when it happened.