Your data

Delete your Louddy data

Last updated: 5 October 2026

Louddy has no sign-up, so there's no username or password to close. This page explains how to delete what's on your phone and how to ask us to delete what's on our servers.

1. On your phone (instant)

• Lou's memory: in the app, open the menu → My progress & settings → "Delete Lou's memory". This erases what Lou remembers about your level, words, mistakes and topics. You can also switch off "Remember my conversations".
• Everything else on the phone (progress, word list, streak, settings, your saved city): uninstall Louddy. This deletes all of the app's local data.

2. On our servers: "Delete my data" in the app

Our servers hold only this, linked to an anonymous ID created when you first opened the app:

• talk-time and usage counters (seconds talked per day, per conversation and in total; daily voice-playback counts);
• your notification token and reminder preferences (language, mood, time-zone offset, last activity), if you allowed notifications;
• reports you sent about Lou's replies, if any;
• your subscription status and store transaction IDs, and the matching customer record at RevenueCat;
• analytics data in Google Analytics for Firebase.

We don't store your voice recordings or conversation transcripts, so there are none to delete.

Fastest: in the app

Open the menu → My progress & settings → "Delete my data" and confirm. This immediately erases your usage counters, conversation records, notification token and daily quota records from our servers. Records of an active subscription are kept so your purchase keeps working and as the law requires (see below).

By email (for everything else, or if you've uninstalled)

1. Email support@catioapps.com with the subject "Louddy data deletion request". Send it from any address; no password is needed.
2. Include your support ID: in the app, menu → My progress & settings → "Copy support ID", then paste it into the email. If you no longer have the app but subscribed, send the order or transaction ID from your Apple, Google Play or web receipt email instead. Never send card details.
3. We delete the matching server data (including reports you sent and your RevenueCat customer record, once no subscription is active) within 30 days and email you when it's done.

Without a support ID or receipt we can't link an anonymous install to you. Uninstalling still removes everything on your phone, and the server records tied to that anonymous ID are no longer linked to any device you use.

What we may keep

Records of purchases that tax or accounting law requires us to keep (for example, the date, plan and price of a transaction), for the period the law requires. Apple, Google and Stripe keep their own payment records under their policies. Data processed by Google for AI abuse monitoring is deleted on Google's schedule (see Privacy policy).

Questions? support@catioapps.com · Privacy policy